Order Cancellation Policy

At Nutricity NZ, we aim to process orders quickly so you receive your products without delay. Please review our cancellation guidelines below.

1. Cancellation Within 24 Hours

You may request to cancel your order within 24 hours of placing it.

• Cancellation requests must be submitted within this timeframe by contacting our support team.
• If your order has not yet been processed or dispatched, we will approve the cancellation.
• A full refund will be issued to your original payment method once the cancellation is confirmed.

2. Cancellation After 24 Hours

After 24 hours, orders are usually processed and prepared for shipment.

• Cancellation requests made after this period may not be accepted.
• If your order has already been dispatched, it cannot be cancelled at that stage.
• You may choose to decline the delivery when it arrives.

Once the returned package is received back at our facility in its original, unopened condition:

• A refund will be processed for the product value only
• Shipping costs will not be refunded

3. Refund Conditions

• Refunds are issued to the original payment method used at checkout.
• Please allow a few business days for the refund to reflect in your account after processing.

4. Condition of Returned Orders

For orders that are refused or returned:

• Items must be unused, unopened, and in original packaging
• If products are returned in a damaged or altered condition, a restocking fee or partial refund may apply

5. Important Information

• Orders that have already been shipped cannot be cancelled directly
• Shipping charges are non-refundable once dispatch has occurred
• We reserve the right to decline cancellation requests that do not meet the above conditions

6. Contact Us

If you need assistance with cancelling an order, please contact us as soon as possible:

Nutricity NZ

Email: [email protected]