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Refund & Return Policy

Last Updated: April 2026

At Nutricity New Zealand, we are committed to providing quality products and a reliable shopping experience. Due to the nature of health and nutritional supplements, our return policy is designed to ensure product safety and hygiene.

Please review the guidelines below before requesting a return or refund.

1. Return Conditions

We accept returns only under limited circumstances to maintain safety standards.

You may be eligible for a return if:

  • The item received is damaged, faulty, or incorrect
  • The product remains sealed, unused, and in original packaging
  • Your request is submitted within 30 days of delivery

Returns will not be accepted if:

  • The product has been opened or used
  • Original packaging or proof of purchase is missing
  • The item is marked as non-returnable or final sale

2. How to Request a Return

To start a return request:

  1. Email our support team at [email protected]
  2. Include your order number, reason for return, and supporting photos (if applicable)
  3. Wait for confirmation and return instructions from our team

Returns sent without prior approval may not be accepted.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the issue is due to our error (e.g., wrong or damaged item)
  • We recommend using a tracked shipping method, as we are not responsible for lost return parcels

4. Refunds

Once your returned item is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Processing typically takes 5–10 business days, depending on your payment provider

Shipping charges are generally non-refundable, unless the return is due to our mistake.

5. Damaged, Faulty, or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the issue for verification

After review, we will arrange a replacement, refund, or suitable resolution at no additional cost to you.

6. Order Changes & Cancellations

  • Orders can only be modified or cancelled before dispatch
  • Once an order has been shipped, it cannot be cancelled

For urgent changes, please contact us as soon as possible after placing your order.

7. Your Consumer Rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 (New Zealand).

You may be entitled to remedies if a product fails to meet acceptable quality standards.

8. Need Help?

If you have any questions or need assistance, our support team is here to help:

Nutricity NZ

📧 Email: [email protected]

🌐 Website: https://nutricity.nz