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Terms of Service

Last Updated: April 2026

Welcome to Nutricity New Zealand. These Terms of Service (“Terms”) govern your access to and use of our website nutricity.nz and any related services (collectively referred to as the “Website”).

By browsing, registering, or purchasing from our Website, you agree to be bound by these Terms. If you do not accept these Terms, you should discontinue use of the Website immediately.

1. About Nutricity

Nutricity operates online platforms offering health, wellness, and nutritional supplement products across multiple regions, including New Zealand.

These Terms apply specifically to customers accessing or purchasing through our New Zealand website.

We may revise these Terms at any time. Continued use of the Website after updates indicates your acceptance of the revised Terms.

2. Your Agreement

By using our services, you confirm that:

  • You will comply with all applicable laws and regulations
  • You will provide accurate and complete information when placing orders or creating an account
  • You accept all policies referenced within these Terms, including:
    • Privacy Policy
    • Cookies Policy
    • Shipping & Delivery Policy
    • Returns & Refund Policy

If you do not agree with any part of these Terms, you must stop using the Website.

3. Acceptable Use

You agree to use the Website responsibly and must not:

  • Engage in fraudulent or misleading activities
  • Disrupt or interfere with the Website’s functionality or security
  • Attempt unauthorised access to systems or data
  • Use the Website for unlawful purposes

We reserve the right to restrict or terminate access if misuse is detected.

4. Product Information & Disclaimer

All product descriptions and information provided on the Website are for general informational purposes only.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition, in line with New Zealand regulatory guidelines.

You should consult a qualified healthcare professional before using supplements, particularly if you:

  • Are pregnant or breastfeeding
  • Have existing medical conditions
  • Are taking medication

Nutricity is not liable for any adverse effects resulting from improper use or failure to follow product guidance.

5. Orders and Payments

  • All prices are listed in New Zealand Dollars (NZD)
  • Prices and product availability may change without notice
  • An order is considered accepted only after it has been confirmed and dispatched
  • We may decline or cancel orders due to:
    • Stock limitations
    • Pricing or listing errors
    • Suspected fraudulent activity

You are responsible for providing accurate billing and payment details.

All payments are processed securely via trusted payment providers.

6. Delivery

Orders are shipped in accordance with our Shipping & Delivery Policy.

Delivery timelines may vary depending on:

  • Your location within New Zealand
  • Courier operations
  • External factors such as weather or logistics disruptions

We are not responsible for delays outside our control.

7. Returns and Refunds

Returns and refunds are handled according to our Returns & Refund Policy.

This includes:

  • Eligibility for returns
  • Conditions for unopened or used products
  • Applicable refund timelines

Due to the nature of health supplements, some items may not be eligible for return once opened.

8. Your Rights Under NZ Law

Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer laws.

9. Intellectual Property

All content on this Website, including text, graphics, logos, product descriptions, and images, is owned by or licensed to Nutricity.

You may not reproduce, distribute, or use any content without prior written permission.

10. External Links

Our Website may include links to third-party websites for your convenience.

We do not control or endorse these external sites and are not responsible for their:

  • Content
  • Accuracy
  • Privacy practices

Accessing third-party websites is at your own risk.

11. Privacy

Your personal information is handled in accordance with our:

  • Privacy Policy
  • Cookies Policy

By using the Website, you consent to the collection and use of your information as described in those policies.

12. Limitation of Liability

To the extent permitted by New Zealand law, Nutricity is not liable for:

  • Indirect or consequential losses
  • Loss of profits, data, or business opportunities
  • Issues arising from misuse of products
  • Unauthorised access to your account
  • Delays caused by external factors

Our total liability is limited to the amount paid for the relevant product.

13. Governing Law

These Terms are governed by the laws of New Zealand.

Any disputes will be subject to the jurisdiction of New Zealand courts.

14. Contact Information

If you have any questions or need assistance, please contact our support team:

Nutricity NZ

📧 Email: [email protected]

🌐 Website: https://nutricity.nz

Support Hours: 24–48 business hours response time